Love this and I wholeheartedly agree! I would usually say it's your body, your time and your money, you do whatever you feel you need to. Forcing them to rebook in x amount of time increases fear that they will go backwards if they don't miss an appointment. Sure we need to make a living, but you'll get more referrals if you support, empower and give them choice.
Love this and I wholeheartedly agree! I would usually say it's your body, your time and your money, you do whatever you feel you need to. Forcing them to rebook in x amount of time increases fear that they will go backwards if they don't miss an appointment. Sure we need to make a living, but you'll get more referrals if you support, empower and give them choice.
Hi Clare, This approach has worked well for me over the years. Certainly aligned on this one!